Faq & docs

Frequently Asked Questions

Refund Policy & Money Back

Enoctus Web Services Limited

Updated 20th October, 2018

We (“Enoctus Web Services Limited”) reserve the right to update this document at any time. You will be notified of any changes.

Web Hosting & Reseller Hosting

Enoctus offers a 30 days money back guarantee for any reason, no questions asked. Please be aware that if your service includes extras such as domains and licenses, we will deduct the cost of domains and licenses as they are non-refundable. If the balance remaining is negative, we would be unable to issue a refund, but we can cancel all future billing and charges.

Cloud Servers

Enoctus offers a 30 days money back guarantee for any reason, no questions asked. If you chose third-party add-ons such as cPanel, Plesk, etc., we would be unable to refund the cost for them. We will, however, still refund the cost of your service with us.

Domains & SSL Certificates

Domains and SSL certificates are non-refundable.

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